Best Customer Service

The best customer service I've come across anywhere is at the Jerusalem Theater box office. The theater has at least five venues offering concerts, plays, stand-up, movies, dance performances, international films, lectures, and anything else you might find on a stage. Those box-office clerks not only know the programs, they also know all the discounts and deals you might be elligle for. You can attend three events for the price of two. Pay now, and choose later. Forget to pring your card when you come in to buy tickets for the third event? They'll find your record for you. You can also get tickets by phone or over the Internet.The box office is very patient, and I've heard them serve customers in three languages. I'd be happy to give any of them a recommendation for a job teaching customer service personnel how to work with customers.

It helps that the products they sell are excellent.

By default all your tickets go on your card. At the door, an usher reads the card and reminds you where your seat is. But what's to remind you that you have an event that day and when? You transferred it to your calendar, didn't you. Well, no. I haven't even tried to get the phone to read the card, though I'm told it can. Fortunately, if you ask, the box office prints you a paper ticket. I don't suppose anyone under 50 asks for that.

Copyright 2016 Jane Fox